Wow Wall

See what our customers have to say about our service.

Back Office Help Desk

Helping you build a better tomorrow....today!

http://helpdesk

Current Scores

Happy

98%

Satisfied

2%

Unhappy

0%

716 Happy ratings

1 point per Happy rating

12 Satisfied ratings

0 points per Satisfied rating

2 Unhappy ratings

-1 point per Unhappy rating

Wow ratings

67
Wow badge

Total Ratings

730

Meet our team:

See how we've WOWED our customers!

Quick Reply. Thank you. LH

- Lynn Hoban

Hi Bill, thanks for getting me the monitor so quickly!

- Linda

Great job! Thank you for your help!

- Ivin Arias

Uhhhhh.........pretty good for someone who is 1/8 homeless

- scampbell@otsholdings.com

Thank you for you quit answer

- Yecenia Rosario

This has been something that myself as well as my ROM have been trying to get taken care of for over 2 months and it has been nothing but back and forth emails, and nothing done. I sent you the email and within less then 15 minutes you have the whole problem solved and a new phone on the way. Thank you so much for helping get this problem resolved. WAY TO GO!!!

- Justin Mathews

Always prompt and professional

- lisa

This was by far the best and quickest fix ever! I was truly panicking because I couldn't access the Remote Desktop Connection. I was able to meet my deadline because of the quick service I received from Bill! Thank you, thank you, and thank you again!!!!!!

- Gail Robinson

Great Job Bill. Thank You

- Thomasina Barefield

Thanks for the help

- Jarad

Fix the problem quickly

- Jarad

Fixed the laptop quickly Thanks

- Jarad

Thanks for setting up the phone

- Jarad Kears

Fixed the printer

- Jarad

Thanks

- Jarad

Thanks again for following up.

- Cynthia Gamble

Fast response and quick fix

- Sandra Wolnski

Bill is fantastic! I was not a happy camper facing an issue with not receiving any emails. I asked a team member to email the help desk to let them know my emails were down. I was back up and running in no time!!!

- Gail Robinson

Struggled to get my printer set up. Bill did a fantastic job and had it up and running in no time at all! Thank you!

- Chelsea

I got help as soon as I dent my request. didn't have to wait at all.

- Gloria Eghan-Pokoo

Issue resolved immediately

- Gloria Eghan-Pokoo

Resolved the issue promptly.

- George Mateo

Great response time and very helpful.

- Wayne Milam

Wonderful Job that was fast!

- Kyle

Thank you for your prompt attention and fix.

- Sandra Wolnski

Thank you

- Brenda

Thanks Bill for getting this resolved so quickly as I use Doc Star everyday

- Mary Duffy

awesome!!

- kelly

Thanks for the follow-up!

- Debbie Cardinale

Awesome response and walked me thru the problem. Thanks Ryan!

- Wayne Milam

Awesome response time and patience with inept person like myself

- Wayne Milam

Thank you for being so responsive and prompt!

- connie white

I've been struggling for a few weeks to get a laptop to connect to the internet. Ryan Close was able to solve my issue in under 15 minutes. He always answers tickets very promptly and is willing to dive right in and take any steps necessary to resolve problems. Im not sure how he does it but I am thankful that he does!

- Chelsea Mussinan

Awesome help and quick response!

- Wayne Milam

Fast response as always!

- Donna Finn

Awesome

- Ryan

thanks for the quick response.

- Donna Finn

Yes you always wow!

- Connie

I would like to report that my customer service experience with Greg Skoufalos was OUTSTANDING. A real WOWIE! WOW! He patiently helped me to develop our upcoming OSM Experience Survey in Survey Monkey and without his help, I still would have been here for another 15 hours, maybe 30. I recommend that his immediate supervisor provide him with a special commendation for his OUTSTANDING support. Thank you. Sincerely, Lynn A Hoban VP of Marketing

- Lynn Hoban

Greg is a total WOW. What else can we say?

- Lynn Hoban

Thank you

- Sandra Mateo

A huge help for me Brian. Thanks for not only getting me the resources and for your thorough explanations of how the Help Desk and Team Viewer software works! Linda

- lschaldonat@otsholding.com

Great job!

- Betty

Wow!!!!

- Lynn Hoban

Ryan called me immediately and quickly resolved me issue with ease. Excellent and professional attitude always!

- Gloria Eghan-Pokoo

Great help and quick response!

- Wayne Milam

Thank you so much for not giving up on me and for continuing to look for a solution.

- Debbie Cardinale

Thanks so much for quick response and resolution!

- Linda Schaldonat