See what our customers have to say about our service.
716 Happy ratings
1 point per
12 Satisfied ratings
0 points per
2 Unhappy ratings
-1 point per
Quick Reply. Thank you. LH
- Lynn HobanHi Bill, thanks for getting me the monitor so quickly!
- LindaGreat job! Thank you for your help!
- Ivin AriasUhhhhh.........pretty good for someone who is 1/8 homeless
- scampbell@otsholdings.comThank you for you quit answer
- Yecenia RosarioThis has been something that myself as well as my ROM have been trying to get taken care of for over 2 months and it has been nothing but back and forth emails, and nothing done. I sent you the email and within less then 15 minutes you have the whole problem solved and a new phone on the way. Thank you so much for helping get this problem resolved. WAY TO GO!!!
- Justin MathewsAlways prompt and professional
- lisaThis was by far the best and quickest fix ever! I was truly panicking because I couldn't access the Remote Desktop Connection. I was able to meet my deadline because of the quick service I received from Bill! Thank you, thank you, and thank you again!!!!!!
- Gail RobinsonGreat Job Bill. Thank You
- Thomasina BarefieldThanks for the help
- JaradFix the problem quickly
- JaradFixed the laptop quickly Thanks
- JaradThanks for setting up the phone
- Jarad KearsFixed the printer
- JaradThanks
- JaradThanks again for following up.
- Cynthia GambleFast response and quick fix
- Sandra WolnskiBill is fantastic! I was not a happy camper facing an issue with not receiving any emails. I asked a team member to email the help desk to let them know my emails were down. I was back up and running in no time!!!
- Gail RobinsonStruggled to get my printer set up. Bill did a fantastic job and had it up and running in no time at all! Thank you!
- ChelseaI got help as soon as I dent my request. didn't have to wait at all.
- Gloria Eghan-PokooIssue resolved immediately
- Gloria Eghan-PokooResolved the issue promptly.
- George MateoGreat response time and very helpful.
- Wayne MilamWonderful Job that was fast!
- KyleThank you for your prompt attention and fix.
- Sandra WolnskiThank you
- BrendaThanks Bill for getting this resolved so quickly as I use Doc Star everyday
- Mary Duffyawesome!!
- kellyThanks for the follow-up!
- Debbie CardinaleAwesome response and walked me thru the problem. Thanks Ryan!
- Wayne MilamAwesome response time and patience with inept person like myself
- Wayne MilamThank you for being so responsive and prompt!
- connie whiteI've been struggling for a few weeks to get a laptop to connect to the internet. Ryan Close was able to solve my issue in under 15 minutes. He always answers tickets very promptly and is willing to dive right in and take any steps necessary to resolve problems. Im not sure how he does it but I am thankful that he does!
- Chelsea MussinanAwesome help and quick response!
- Wayne MilamFast response as always!
- Donna FinnAwesome
- Ryanthanks for the quick response.
- Donna FinnYes you always wow!
- ConnieI would like to report that my customer service experience with Greg Skoufalos was OUTSTANDING. A real WOWIE! WOW! He patiently helped me to develop our upcoming OSM Experience Survey in Survey Monkey and without his help, I still would have been here for another 15 hours, maybe 30. I recommend that his immediate supervisor provide him with a special commendation for his OUTSTANDING support. Thank you. Sincerely, Lynn A Hoban VP of Marketing
- Lynn HobanGreg is a total WOW. What else can we say?
- Lynn HobanThank you
- Sandra MateoA huge help for me Brian. Thanks for not only getting me the resources and for your thorough explanations of how the Help Desk and Team Viewer software works! Linda
- lschaldonat@otsholding.comGreat job!
- BettyWow!!!!
- Lynn HobanRyan called me immediately and quickly resolved me issue with ease. Excellent and professional attitude always!
- Gloria Eghan-PokooGreat help and quick response!
- Wayne MilamThank you so much for not giving up on me and for continuing to look for a solution.
- Debbie CardinaleThanks so much for quick response and resolution!
- Linda Schaldonat